TERMS AND CONDITIONS OF SERVICE
TERMS AND CONDITIONS
Our International Shipping and Mailing Address Physical shipping and mailing address is the exclusive property of TRIDOL EXPRESS
The Customer is not the owner of the shipping and mailing address.
The Customer is allowed to ship to and or mail their goods, letters, catalogs, etc. to address provided if their membership status is in good standing, as approved by TRIDOL EXPRESS
Physical access to shipping and mailing address is allowed based on consultation with TRIDOL EXPRESS only.
Prohibited are commodities such as:
All contraband as outlined by delivery locations customs website, Items deemed to be unlawful, cash, jewelry, works of art, firearms and ammunition, explosive and flammable items.
However, we are not involved in trading of goods and therefore acts only as a facilitator. TRIDOL EXPRESS is therefore not responsible for any loss because of incorrect purchases, items that don’t perform as stated in the online description or any variation from the stated perform by the seller online.
We act solely as a facilitator and all purchase done by us on behalf of the client is his/her sole responsibility to verify the correct item(s) are purchased until such items purchased enters our network.
TRIDOL EXPRESS is not liable for any loss and or damage to customer’s goods mails or any shipment before receiving at the warehouse.
TRIDOL EXPRESS will only accept liability as set out in below:
TRIDOL EXPRESS is not responsible or is in anyway liable for losses of cash, items purchased via the internet which includes items being delivered to the wrong address or is stolen before it enters our facility.
TRIDOL EXPRESS is not liable for delayed mail and package delivery to TRIDOL EXPRESS facility.
If TRIDOL EXPRESS under any circumstance is found to be liable for consequential loss. Maximum settlement for uninsured shipment is US$100.00.
TRIDOL EXPRESS’S CLAIMS AND SETTLEMENT:
It is agreed that the total liability of TRIDOL EXPRESS shall be limited, in any event, to the sum of US$100.00. Additionally, TRIDOL EXPRESS provides insurance coverage not exceeding US$1000.00. Insurance for a higher amount can be arranged through a third party. The customer must contact our office before order is placed.
TRIDOL EXPRESS requires you to contact US before shipping any shipment with value of US$1,000.00 In the event of loss or damage of shipment that is US$100.00 but less than US 1,000.00, a claim must be submitted in writing within 20 days of the loss or damage. Any loss and damage related to TRIDOL EXPRESS must be reported to the company within 24 hours.
The Customer is required to inspect his/her shipment when it is received for damage and or missing content. If content is found to be damage or missing, the matter must be reported immediately, failing to do so could adversely affect claim settlement.
CUSTOMS AND CLEARANCE CHARGES
Authority to Act as User’s Acceptance & Customs Clearance Agent
The Service requires that the Company, its subsidiaries, affiliates, and agents accept, transport, import, and (when applicable) deliver User’s packages and mail shipments. By accepting electronically (for example, by clicking “I Agree”), using this Website, or using the Service (for example, by sending a package or mail to the provided US address), you authorize the Company, its subsidiaries, affiliates, and agents to act as User’s agent for the purpose of acceptance, transportation (whether by own equipment, or by a third party), importation (“Customs Clearance”) and delivery of all packages and mail shipments sent to the provided global forwarding address. Moreover, User acknowledges and authorizes that the Company may make declarations based on the information provided by the User or found within the package or mail shipment and can accept valuations on the User’s behalf (with or without User’s knowledge) if such required information is not available or forthcoming.
The Customer agrees to reimburse TRIDOL EXPRESS for fees and taxes paid on the customers behalf:
- Customs Duties and Taxes both local and foreign.
- Associated clearance charges and fees
- Unspecified charges and cost related to customer’s shipment.
PAYMENT FOR SERVICE
The customer agrees to pay TRIDOL EXPRESS charges and fees for the clearance and handling of his/her shipment and any other service fee related to customer transaction(s)
TRIDOL EXPRESS is not responsible for items that are not collected within 30 days. These items may be auctioned to the public to recover cost or discarded, destroyed or otherwise disposed of by TRIDOL EXPRESS.
Shipping rates are subjected to change without notice.
REFUND, RETURN AND EXCHANGE POLICY
All services rendered by the Company are provided on a non-refundable basis. This includes but is not limited to, parcels received, warehouse storage, freight forwarding and delivery.
Customer agrees to pay all shipping/freight fees and other charges incurred for services rendered.
- We are not responsible for any errors by the merchants in fulfillment of orders or otherwise. User will have to decide with the merchants for any returns, refunds or exchanges of items directly in accordance with the merchant’s terms and policies.
- We do not facilitate any exchanges. We will facilitate the return delivery of items(s) ordered from the merchant while the goods are still at the User’s U.S. Delivery Address. Applicable return charges apply. Return labels must be provided or return charges must be paid before we can return the goods to the merchant.
DELIVERY POLICY
- General Information
We receive shipments throughout the week from our Airline Partners, Packages delivered to the warehouse in Atlanta between Mondays and Wednesdays by 12:00 PM will be cleared in delivery locations on a Thursday for delivery (Sat-Mon). Packages delivered between Thursdays and Saturdays at 12:00 PM will be cleared in delivery locations on a Monday for delivery (Tues – Thurs) except for natural disasters, flight delays and holidays. Packages are processed within 24-48 hours.
Unless there are exceptional circumstances and holidays, we make every effort to fulfill your order within the period selected and our regular delivery schedules. Please note delivery times are estimates and aren’t guaranteed, we will not be able to reimburse express delivery costs for packages that miss the estimated delivery date. We are not liable for any damages or loss caused by delays.
- Delivery Address Preference
You will get the option to add 2 addresses on your account one for Weekday and one for Weekend. Your default address on file will be selected accordingly.
When adding a new address, you can choose whether you want to receive deliveries on weekends (home) ONLY or weekdays (office) ONLY by only inputting that one address.
Sunday’s deliveries will only be done in high volume periods and unforeseen events.
- Delivery Address/Location Change
Cut off time for a delivery address change is Friday and Monday at 5:00 PM. Please note that we will NOT be able to facilitate any changes on the morning of or day of delivery as your package will have to be rerouted.
- Express Delivery
Express delivery is only available to specific areas between the hours of 10:00 – 12:00 PM at a cost of $1000. Any express delivery request must be sent via email Monday and Friday by 4:00 PM
- Customer Service
TRIDOL EXPRESS handles all inquiries for deliveries (NOT DRIVERS). You can contact us via email info@tridolexpress.com or log into your account and create a ticket. You can contact us if you would like to hold or reschedule delivery or with any other questions you may have.
ⓘ This website uses cookies to enhance your browsing experience and provide personalized services. By continuing to use this website, you consent to the use of cookies in accordance with our Cookie Policy. You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may impact the functionality and performance of the website. For more information about how we collect, use, and protect your personal data, please read our Privacy Policy.
© 2024 Tridol Express. All Rights Reserved.